Help centre

Frequently Asked Questions

Find answers to common questions.

Do you have gluten free products?

There is no designated area in our facility to provide certified gluten free products so we are unable to provide gluten free options. Our meringue cookies that have no gluten in the recipe.

Do your products contain preservatives?

Everything is baked fresh on site using quality ingredients. To help maintain freshness, we recommend freezing bread and bun products that you don't plan to enjoy within a couple of days. Some of our ingredients do contain preservatives, for example, our lemon pie filling. Please check our Ingredients list.

Do you have any vegan products?

Because most of our products contain either egg or dairy ( or both), we do not offer any vegan products.

Do you have any products that are dairy free?

Butter or whey powder are in most of our products so therefore we do not have dairy free options except for the frozen pizza dough which does not contain dairy.

Do you have any nut free products?

No peanuts are present on site however some products we use are made in facilities with peanuts. Almonds are present in a number of recipes along with walnuts. We can not guarantee no contact with nuts or nut free in any of our items but do have products that do not contain nuts.

What is your refund policy?

As our product is perishable, baked, and decorated by our skilled staff, our refund policy is as follows:

We do not refund orders that are not picked up. If you need it at a later date and haven't provided us with adequate notice, you will have to pay for both.

If your product has a defect, please return it promptly, or the portion remaining, within 2 days of pick up. If we determine there is a quality deficiency, we will provide you with a proportionate refund for the amount returned. We retain the right to judge our product quality for ourselves. Alternatively, you can email in a photo of the product and return it as soon as possible.

If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.

Cancellations and/or changes for decorated cake orders must be made at least 2 business days in advance of the scheduled pick-up time. Store credit will be issued for cancellations received with proper notice. Your store credit expires one year from the date of issue. No cash refunds.

No refund will be given ever for an amount above the original purchase price, regardless of circumstance.

Refunds

If you are approved for a credit card/debit card refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment. If your order is canceled by you and a refund is approved to your credit card or debit card, the refund will be issued less the non-refundable credit card processing fee. This can take up to 7 business days to process. If you haven't received your refund within 7 days, please contact your financial institution before contacting the bakery to inquire about the status of your refund.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If an exchange is preferred, we will replace items with the same product or another product of the same value or less. Alternatively, a store credit can be applied for a later-date purchase.

Glamorgan Bakery reserves the right to modify its exchange/return policy at any time.